Customer Loyalty Advocate

IdeaTek is seeking a Customer Loyalty Advocate to join its dedicated retention team, working directly with customers to understand their needs, resolve concerns, and strengthen relationships through personalized support. This role involves managing a retention queue across multiple communication channels, leveraging AI-powered tools to identify at-risk customers, and providing a white-glove experience to enhance customer loyalty. The position requires balancing customer needs with business goals while utilizing technical troubleshooting skills and negotiation strategies to address billing, service, and installation challenges.