Customer Loyalty Agent - $21.50/hr + Incentives, Hybrid
SimpliSafe(19 days ago)
About this role
A Customer Loyalty Representative at SimpliSafe is a front-line role within a high-tech home security company focused on protecting customers' homes and creating a safe customer experience. The position is embedded in a collaborative, growth-oriented culture that offers hybrid work and a comprehensive total rewards package.
Required Skills
- Customer Retention
- Inbound Calls
- Phone Communication
- Technical Support
- Problem Solving
- Time Management
- Teamwork
- Empathy
- Sales Metrics
- Coaching Feedback
Qualifications
- Virginia DCJS Electronic Security Certification (Fingerprinting Required)
About SimpliSafe
simplisafe.comSimpliSafe is a consumer home security company that designs and sells wireless, DIY home security systems and accessories. It pairs easy-to-install hardware (sensors, cameras, video doorbells, and environmental detectors) with a mobile app and smart-home integrations for remote control and alerts. SimpliSafe offers professional 24/7 monitoring with cellular backup and protection from break-ins, fire, carbon monoxide and water—typically without long-term contracts. The company emphasizes affordable, customizable plans and has earned industry recognition for its award-winning systems.
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