Customer Manager

The Customer Manager at Asda serves as the primary ambassador for the store's service culture, leading the Customer, Back Office, Security, and Cleaning teams to deliver a superior experience for shoppers from the car park to the checkout. This role involves acting as the eyes and ears for customers by implementing feedback, holding listening groups, and ensuring high standards in availability and service delivery. The manager is responsible for coaching staff to improve processes, driving sales accuracy, and fostering a resilient, positive team environment that reflects the Asda brand values.