Customer Navigator I - Weekends (8HRS)

The Customer Navigator I serves as a frontline, non-clinical resource supporting patients, families, and visitors by providing wayfinding, information, and general assistance in a fast-paced healthcare environment. This role ensures a welcoming, safe, and supportive experience for everyone entering the facility while upholding empathy, confidentiality, and service excellence. The position involves addressing questions, offering resources, assisting with service recovery, and escalating complex concerns to appropriate departments. As an entry-level role, it builds foundational knowledge of hospital services, locations, and processes to contribute to smooth daily operations and create a positive first impression.