Customer & Operations Centre Operator

The Customer & Operations Centre Operator monitors and responds to incoming calls, faults, and incidents across the SRAPC Harbour Zone Network from a 24/7 Control Room. This role involves coordinating responses, managing incidents, and ensuring issues are addressed safely and efficiently while maintaining network operations. The position operates on a rotating roster of 12-hour shifts over a six-week cycle, including night and day shifts as well as weekends.