Customer Operations Coordinator
Harbor Lab
About this role
A Customer Operations Coordinator supports the smooth functioning of customer operations, ensuring efficient communication and resolution of customer inquiries. The role involves managing customer interactions, maintaining accurate records, and contributing to process improvements.
Skills
Qualifications
About Harbor Lab
harborlab.comHarborLab offers an AI-powered platform for port cost management and Disbursement Account (DA) analysis. The solution brings transparency and efficiency to port costs by giving users clear visibility into DA processes and cost allocations, enabling full control over expenditures. Built for logistics and port operations, HarborLab provides analytics, reporting, and decision-support to optimize disbursements. In short, HarborLab reshapes how ports manage costs, delivering AI-driven insights to improve efficiency and accountability.
Recent company news
The New York TimesJames D. Watson, Co-Discoverer of the Structure of DNA, Is Dead at 97
Nov 17, 2025
TechCrunchShipping logistics startup Harbor Lab raises $16M Series A led by Atomico
May 15, 2024
The RecursiveGreek Harbor Lab Secures $16M Series A to Transform Maritime Accounting Practices
May 15, 2024
Cold Spring Harbor LaboratoryReaching new heights in science
Jul 10, 2025
AtomicoOur investment in Harbor Lab: modernising accounting in the $14T global shipping industry
May 15, 2024
About Harbor Lab
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Harbor Lab.
Salary
$119k – $169k
per year