Customer Operations Coordinator

The Customer Operations Coordinator at M&S Logistics coordinates import and export shipments globally, ensuring exceptional customer service and operational efficiency from the Le Havre office. Key duties include managing customer complaints, handling claims and incident reporting, tracking operational KPIs, and resolving billing disputes regarding accounts payable and receivable errors. This role requires strong problem-solving skills and collaboration with supervisors to maintain high standards of customer loyalty and timely communication on operational issues.