Customer Operations Executive (Auto Finance)
Lendable
About this role
The Customer Operations Executive in the Auto Finance team at Lendable serves as the first point of contact for customers, addressing queries related to loans, credit cards, and motor finance through telephony, email, and live chat. This role requires ensuring high-quality interactions, adhering to processes and policies, and actively seeking opportunities for product and process enhancements to improve customer outcomes. The Executive also provides support to customers in vulnerable situations, escalating issues when necessary, while aiming to meet individual and team performance targets.
Skills
About Lendable
www.lendable.co.ukLendable is a UK-based financial services company specializing in personal loans with personalized rates and a focus on speed and transparency. They offer instant decisions and same-day funds, allowing customers to see their rates before applying without impacting their credit scores. Lendable is authorized and regulated by the Financial Conduct Authority (FCA) and has garnered a reputation for their fast, friendly, and secure service, with over 80,000 reviews on Trustpilot. The company prioritizes responsible lending and customer support, available seven days a week.
Recent company news
Consumer credit firm Lendable launches £20 a month mobile tariff
3 days ago
Lendable Breaks New Ground in Impact Fund Raise
1 month ago
Lendable returns to asset-backed lending for the green transition
1 month ago
In brief: Lendable blended finance funds hold first close
1 month ago
Lendable secures $300m for two private credit funds
1 month ago
About Lendable
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Lendable.
Salary
$159k – $208k
per year