Customer Operations Executive (Auto Finance)

Lendable(2 months ago)

HybridFull TimeExecutive$159,063 - $208,442 (estimated)Operations

About this role

The Customer Operations Executive in the Auto Finance team at Lendable serves as the first point of contact for customers, addressing queries related to loans, credit cards, and motor finance through telephony, email, and live chat. This role requires ensuring high-quality interactions, adhering to processes and policies, and actively seeking opportunities for product and process enhancements to improve customer outcomes. The Executive also provides support to customers in vulnerable situations, escalating issues when necessary, while aiming to meet individual and team performance targets.

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Required Skills

Customer Service
Communication Skills
Problem Solving
Quality Assurance
Process Improvement
Customer Interaction
Telephony Experience
Email Handling
Live Chat Support
Risk Escalation

+6 more

About Lendable

www.lendable.co.uk

Lendable is a UK-based financial services company specializing in personal loans with personalized rates and a focus on speed and transparency. They offer instant decisions and same-day funds, allowing customers to see their rates before applying without impacting their credit scores. Lendable is authorized and regulated by the Financial Conduct Authority (FCA) and has garnered a reputation for their fast, friendly, and secure service, with over 80,000 reviews on Trustpilot. The company prioritizes responsible lending and customer support, available seven days a week.