Customer Operations Executive (Auto Finance)

The Customer Operations Executive in the Auto Finance team at Lendable serves as the first point of contact for customers, addressing queries related to loans, credit cards, and motor finance through telephony, email, and live chat. This role requires ensuring high-quality interactions, adhering to processes and policies, and actively seeking opportunities for product and process enhancements to improve customer outcomes. The Executive also provides support to customers in vulnerable situations, escalating issues when necessary, while aiming to meet individual and team performance targets.