Customer Operations Executive (Part time - UK Loans)

Lendable

4 months ago

4.3 on Glassdoor

Remote

Full Time

Junior

1 applicant

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About this role

A Customer Operations Executive at Lendable is responsible for assisting customers with inquiries related to loans, credit cards, and motor finance from application to completion, ensuring a high level of customer satisfaction. This part-time role requires validating loan applications, addressing customer complaints, maintaining quality standards, and contributing to process improvements within a remote work environment. The position involves collaborating with a small team and directly reporting to the Team Lead, while achieving individual and team performance targets.

Skills

About Lendable

www.lendable.co.uk

Lendable is a UK-based financial services company specializing in personal loans with personalized rates and a focus on speed and transparency. They offer instant decisions and same-day funds, allowing customers to see their rates before applying without impacting their credit scores. Lendable is authorized and regulated by the Financial Conduct Authority (FCA) and has garnered a reputation for their fast, friendly, and secure service, with over 80,000 reviews on Trustpilot. The company prioritizes responsible lending and customer support, available seven days a week.