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Customer Operations Lead at Clera - ApplyBlast

Customer Operations Lead

Clera

2 months ago

San Francisco, California, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The role involves leading the human layer of the customer experience for an early-stage AI/ML infrastructure company, overseeing customer activation, engagement, and issue resolution across technically sophisticated clients. The lead will design and manage workflows, build lightweight tools, and coordinate with internal teams to ensure smooth onboarding and platform usage.

Responsibilities

Own customer-facing workflows and drive activation
Resolve contract, onboarding, and platform blockers across internal teams
Build lightweight tools to streamline operational workflows

Skills

About Clera

getclera.com

Headquarters

San Francisco, California, United States

Company Size

1-10 employees

Founded

2025

View Profile

Clera is an AI talent agent that connects job seekers directly with hiring managers at startups, bypassing the traditional application process. Users share their experience, preferences, and dealbreakers, and Clera leverages its relationships with founders and hiring managers to make personalized introductions on their behalf. The service is free for candidates, with companies paying Clera upon a successful hire.