Customer Operations Lead

The Customer Operations Lead owns the end-to-end customer operational experience, including onboarding, invoicing, portal management, and escalation workflows, while building the underlying CRM, ticketing, and automation infrastructure. This role partners with Customer Success and service-line leaders to ensure a seamless, scalable customer experience across all product lines. The position focuses on optimizing the post-sales tech stack and driving AI-powered automations to support the growing operations team.