Customer Operations Manager
Sona
About this role
A Customer Operations Lead at Sona builds the operational backbone for the Customer team by creating standardized processes, reporting infrastructure, and resource planning frameworks. The role involves driving cross-functional projects and ensuring smooth information flow between teams.
Skills
About Sona
getsona.comSona is an AI-powered platform for enterprise workforce decision-making. It helps large organizations improve efficiency and performance by raising the quality of workforce decisions across every location. The brand centers on AI-driven insights and decision support to optimize staffing, scheduling, and operations at scale. Sona positions itself as a partner for global enterprises seeking data-backed, better workforce decisions.
About Sona
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Sona.
Salary
$80k – $95k
per year