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Customer Operations Manager at Newcastle Building Society - ApplyBlast

Customer Operations Manager

Newcastle Building Society

4 months ago

3.0 on Glassdoor

Newcastle Upon Tyne

Hybrid

Full Time

Senior

0 applicants

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About this role

A Customer Operations Manager leads the day-to-day operational management of a specific area within Customer Operations at Newcastle Building Society Group. This role ensures high-quality service delivery for savings account holders and strategic clients while leading a team of Team Leaders to drive performance and efficiency. The manager is accountable for meeting operational objectives, quality standards, and Service Level Agreements while fostering a culture of continuous improvement and leadership development.

Responsibilities

Lead and develop a team of Team Leaders within Customer Operations
Ensure consistent delivery of high-quality service and operational efficiency
Oversee achievement of operational objectives and contractual Service Level Agreements
Drive continuous improvement initiatives to enhance workflows and customer experiences
Collaborate with cross-functional teams including Risk, Quality Assurance, and Resource Planning

Skills

Qualifications

Experience in Customer ServiceOD Operating in the Financial Services Sector

About Newcastle Building Society

newcastle.co.uk

Headquarters

United Kingdom

Company Size

1001-5000 employees

Founded

1863

View Profile

Connecting you with a better financial future. Newcastle Building Society, helping communities through savings, mortgages and more for over 150 years.