Customer Operations Manager/Gestionnare des activites client

Indigo

1 month ago

Pointe-Claire, QC, Canada

Onsite

Full Time

Manager

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About this role

Le gestionnaire des activités clients chez Indigo est responsable de l'expérience client et des résultats de vente dans un environnement de vente au détail multi-canaux. Il dirige une équipe, optimise la performance du magasin et contribue à une culture d'entreprise axée sur l'engagement, la croissance et l'innovation technologique.

Skills

About Indigo

indigo.ca

Indigo (Chapters • Coles) is Canada’s largest bookstore retailer, offering over 7 million books alongside home decor, stationery, toys, gifts and lifestyle products through its nationwide stores and indigo.ca. It combines a curated in-store experience with e-commerce conveniences like free shipping and in‑store pickup on eligible orders. Indigo operates the Plum Rewards loyalty program, hosts author events and seasonal collections, and emphasizes discovery, gifting and literacy initiatives across its brands.