Customer Operations Representative OTI with Spanish (Fixed Term)

The Customer Operations Representative OTI with Spanish role at Alcon handles standard and complex customer orders, ensuring compliance with contractual terms and pricing structures. This position serves as a liaison between customers and internal teams for order-related matters, overseeing timely invoicing and managing complex return cases. The role involves analyzing and resolving customer issues, acting as an escalation point for disputes, and proactively managing complaints to maintain customer loyalty.