Customer Operations Representative

GoCardless(20 days ago)

HybridContractJunior$17,160 - $22,440Customer Operations

About this role

GoCardless is a global bank payment company helping businesses collect and send payments via direct debit, real-time payments, and open banking. This role is a 12-month fixed-term position within the international Customer Operations group, focused on supporting merchants with customer enquiries and verification-related work in a 24x7 operational environment. The position operates within a hybrid working model.

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Required Skills

Customer Support
KYC
AML
Financial Crime
Due Diligence
Sanctions Screening
Merchant Onboarding
Escalation Management
Stakeholder Management
Email Support

+3 more

About GoCardless

gocardless.com

GoCardless is a payments company that helps businesses collect bank-to-bank payments worldwide, specializing in ACH, SEPA, Bacs and other direct debit schemes. It offers APIs, hosted payment pages and pre-built integrations to automate recurring and one‑off payments, invoicing and subscription billing. Targeting SMBs and enterprises, GoCardless emphasizes predictable cash flow and lower fees than card payments while handling reconciliation, compliance and cross‑border coverage. Developers and finance teams choose it for easy integration with accounting and billing platforms and robust payment orchestration.