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Customer Operations Specialist at Epicor - ApplyBlast

Customer Operations Specialist

Epicor

4 months ago

3.9 on Glassdoor

Monterrey, Mexico

Hybrid

Full Time

Junior

0 applicants

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About this role

An Order Operations Specialist manages the quote-to-order workflow, overseeing licensing, order management, and data administration within key systems. The role involves resolving complex customer issues, analyzing processes for improvement, and collaborating with technical teams to ensure operational efficiency and data accuracy.

Responsibilities

Manage and supervise license order fulfillment across various systems
Maintain data accuracy and support operational processes in Customer Operations
Resolve complex internal and external customer issues related to quoting and licensing
Develop custom data extracts and reports from CRM and ERP systems
Collaborate with business and technical teams to validate operational system improvements

Skills

About Epicor

epicor.com

Headquarters

Austin, Texas, United States

Company Size

1001-5000 employees

Founded

1972

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Advanced ERP software curated to the unique needs of your business. Explore industry-specific tools for quicker ROI, better efficiency, and streamlined growth.