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Customer Operations Specialist at Lyst - ApplyBlast

Customer Operations Specialist

Lyst

23 days ago

4.1 on Glassdoor

London, England, United Kingdom

Hybrid

Full Time

Medior

0 applicants

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About this role

The Customer Operations Specialist at Lyst manages customer care systems, workflows, and automation to scale support efficiently. The role involves identifying recurring customer issues, analyzing data to find root causes, and building scalable solutions in collaboration with stakeholders. This position focuses on optimizing customer support through AI workflows, backend automation, and comprehensive reporting.

Responsibilities

Implement AI workflows to autonomously handle high-volume customer queries
Automate recurring manual tasks and build API connectors for edge cases
Own customer ops analytics and build operational dashboards to surface friction drivers

Skills

About Lyst

lyst.com

Headquarters

London, England, United Kingdom

Company Size

51-200 employees

Founded

2010

View Profile

Lyst is a global online fashion marketplace that helps people discover and shop the world’s most stylish brands. It catalogs over 27,000 brands and stores in one place, making it a definitive destination for curated fashion across clothing, shoes, accessories, and more. The platform aggregates products from multiple retailers into a single seamless shopping experience, emphasizing discovery, trends, and personalized recommendations. Lyst positions itself as Your World of Fashion, connecting brands and shoppers worldwide.