Customer Operations Support Manager

This role serves as the interim manager for the Delivery operation, ensuring the smooth running of the delivery team and providing excellent service at the doorstep while the permanent manager is on leave. The position involves leading and inspiring front-line colleagues to work efficiently, building trust with customers, and contributing to the company's transformation from a letters business to a parcels business. The successful candidate will be responsible for maintaining operational resilience and flexibility during managerial absences.