Customer Operator
CarMax(1 month ago)
Nashville, TN, Madison, TNOnsiteFull TimeJunior$42,127 - $56,756 (estimated)Customer Service
Apply NowAbout this role
Under general supervision, the Customer Operator delivers exceptional customer service supporting the Service Department by assisting customers on the phone and in person before, during, and after service or repair processes. The role handles incoming service calls, schedules appointments, contacts customers about parts and repairs, files documentation, and audits invoices to ensure compliance with CarMax guidelines.
Required Skills
- Customer Service
- Telephone Etiquette
- Scheduling
- Communication
- Interpersonal
- Computer Skills
- Data Entry
- Auditing
- Documentation
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