Customer Outreach Specialist

The Customer Outreach Specialist is a proactive, customer-focused role responsible for engaging homeowners via phone, text, and email to generate qualified in-home consultation appointments for Feldco’s sales team. This position operates in a high-volume outbound calling environment and serves as the first point of re-engagement for many homeowners, representing the company's brand with professionalism and integrity. The role involves building rapport, identifying homeowner needs, and meeting daily call and appointment goals while maintaining accurate records in the CRM system.