Customer Outreach Specialist

Penguin Air, Plumbing, and Electrical is seeking a Customer Outreach Specialist to serve as the initial point of contact for clients, handling inquiries via calls, emails, and live chats. The role focuses on ensuring customer satisfaction by resolving issues, scheduling timely assistance, and coordinating with service technicians to deliver seamless service experiences. Representatives must communicate clearly, demonstrate empathy, and maintain accurate records of all interactions.