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Customer & Partner Support Agent at Keen - ApplyBlast

Customer & Partner Support Agent

Keen

1 month ago

3.6 on Glassdoor

Cape Town, Western Cape, South Africa

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer & Partner Support Agent role is located in Cape Town, Western Cape, South Africa, and operates within the Business Operations department. This full-time, mid-senior level position focuses on customer service within the marketing and advertising industry. The role requires a high school education or equivalent.

Responsibilities

Provide comprehensive support to customers and partners
Manage customer inquiries and resolve issues efficiently
Collaborate with business operations to enhance service delivery

Skills

About Keen

keen.io

Headquarters

San Antonio, Texas, United States

Company Size

51-200 employees

Founded

2011

View Profile

Keen is a fully managed event streaming platform built on Apache Kafka, Storm, and Cassandra, offering a REST API for developers to collect and stream real-time event data from any source. The platform provides persistent encrypted storage, real-time analytics via a Compute API, and embedded white-labeled dashboard visualizations through its Data Viz Library. Keen serves use cases including product analytics, customer-facing metrics, IoT data streaming, and events-based billing for B2B SaaS and connected device industries.