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Customer Quality Engineer at IDEX Corporation - ApplyBlast

Customer Quality Engineer

IDEX Corporation

4 months ago

Rutherford, New Jersey

Hybrid

Full Time

Senior

1 applicant

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About this role

The Customer Quality Engineer manages all customer-facing quality activities, serving as the primary liaison to lead investigations of complaints, drive root cause corrective actions, and ensure effective containment. This role collaborates cross-functionally to prevent issue recurrence, improve product performance, and maintain compliance with ISO 9001 standards while overseeing warranty processes.

Responsibilities

Lead investigations of customer complaints and field failures
Manage the corrective action process for timely resolution
Facilitate ISO 9001 certification audits and internal quality reviews
Oversee Quality Technicians during warranty teardown activities
Develop data-driven reports on quality performance and improvements

Skills

Qualifications

Bachelor's degree in engineeringISO 9001 auditor certificationAS9100 certificationIATF 16949 certificationISO 13485 certification

About IDEX Corporation

idexcorp.com

Headquarters

Northbrook, Illinois, United States

Company Size

5001-10000 employees

Founded

1988

View Profile

Trusted Solutions, Improving Lives IDEX employees across the globe design and manufacture products that are vital to the advances of modern life. From satellite communications to water systems, from medical diagnostic components to emergency rescue tools, IDEX (NYSE: IEX) creates solutions that make everyday life better. Learn More Trusted Solutions, Improving Lives IDEX employees across […]