Customer Quality Engineer

The Customer Quality Engineer at Cummins in Ciudad Juárez, Chihuahua, manages internal and external customer complaints, leading quality investigations to identify root causes and implement corrective actions. This role serves as the primary quality focal point for customers, coordinating warranty processes and supervising quality technicians to ensure compliance with established standards. The position also involves participating in new product launches and driving continuous improvement initiatives using Lean and Six Sigma methodologies.