Customer Recovery Lead

The Customer Recovery Lead serves as a customer advocate for JetBlue in the Systems Operation Center, executing real-time solutions and coordinating customer recovery efforts during flight disruptions. This role involves collaborating with operational teams and BlueCity leadership to ensure timely support for crewmembers and customers, including managing offline disruptions and adjusting flight capacity. The position requires strong analytical skills and the ability to work under pressure in a fast-paced environment.