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Customer Relation Specialist at American Express Global Business Travel - ApplyBlast

Customer Relation Specialist

American Express Global Business Travel

14 days ago

4.0 on Glassdoor

Gurgaon, Haryana, India

Onsite

Full Time

Medior

0 applicants

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About this role

Amex GBT is seeking a bilingual German and English speaking Customer Relation Specialist to join the Client Services team. The role focuses on building and transforming customer relationships by converting detractors into promoters through exceptional communication and proactive expectation management. The ideal candidate will serve as the primary point of contact for customers, ensuring every interaction leaves them feeling heard, valued, and confident in the business.

Responsibilities

Convert dissatisfied customers into loyal promoters through exceptional service recovery
Serve as primary point of contact for customers ensuring consistent professional engagement
Proactively handle escalations and disputes with precision empathy and professionalism