Customer Relations Senior Specialist

A Customer Relations Specialist at Porsche manages and resolves escalated high-priority warranty and Lemon Law cases to ensure timely, creative solutions while protecting brand retention and financial interests. The role involves analyzing repair histories and warranty claims to identify breaches, conducting negotiations with self-authorization capabilities, and providing strategic support to reduce case handling times. This position requires coaching regional specialists and collaborating with dealer-facing departments to address complex customer inquiries and complaints.