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Customer Relations Specialist Bilingual at Philips - ApplyBlast

Customer Relations Specialist Bilingual

Philips

3 months ago

3.8 on Glassdoor

Nashville, Tennessee, United States

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Relations Specialist in the Oral Health division handles inbound calls for dental professionals, resolving inquiries, processing orders, and managing returns or exchanges. The role involves de-escalating difficult situations, upselling products, and maintaining customer relationships to drive satisfaction and retention. Candidates must be bilingual in Spanish and English and work onsite in Nashville, TN.

Responsibilities

Handle inbound customer service calls for dental professionals
Process orders, payments, warranties, and returns accurately
De-escalate difficult customer situations and provide solutions
Upsell and cross-sell products to drive revenue
Maintain customer relationships to improve satisfaction scores

Skills

About Philips

philips.com

Headquarters

Amsterdam, North Holland, Netherlands

Company Size

10001+ employees

Founded

1891

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Learn more about Philips and how we help improve people’s lives through meaningful innovation in the areas of Healthcare, Consumer Lifestyle and Lighting.