Customer Relationship Executive

The Customer Relationship Executive serves as the primary point of contact for domestic BFSI clients within the CLM Back-Office team, handling inbound and outbound communications to troubleshoot issues and provide product information. This role involves collaborating with internal teams to ensure seamless service delivery and high customer satisfaction while maintaining detailed records and achieving defined service level agreements. The position requires a customer-centric mindset with strong problem-solving abilities and proficiency in CRM tools.