Customer relationship officer
HGS
About this role
This role involves handling customer interactions in a contact center environment, ensuring customer satisfaction through quick resolutions, adhering to quality standards, and maintaining compliance with policies. The associate is expected to demonstrate good communication, problem-solving, and relationship-building skills while adhering to company policies and procedures.
Skills
About HGS
hgs.comHGS (Hinduja Global Solutions) is a global business process and customer experience (CX) company that combines technology and talent to deliver AI-driven customer and employee journeys. They provide applied AI, CX transformation, digital and analytics solutions, and business process improvement services that connect data, people and processes to optimize operations. HGS helps enterprises scale contact center operations, automate workflows, and improve customer satisfaction and operational efficiency — summarized by their tagline: "Smarter CX. Better Business Processes."
About HGS
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for HGS.
Salary
$56k – $75k
per year