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Customer Reliability Engineer at Tailscale - ApplyBlast

Customer Reliability Engineer

Tailscale

3 months ago

Remote

Full Time

Medior

0 applicants

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About this role

Tailscale is seeking a Customer Reliability Engineer to own high‑severity post‑sales technical escalations, working closely with Customer Success, Support, and Product/Engineering to translate customer‑reported problems into actionable engineering handoffs. The role involves deep‑dive investigations, reproducible test case creation, and pattern analysis to drive product improvements and improve the support organization.

Responsibilities

Own high‑severity post‑sales technical escalations from intake through resolution
Build engineering handoff packages with reproducible cases and evidence
Monitor escalation patterns to drive product improvements and runbooks

Skills

About Tailscale

tailscale.com

Headquarters

Toronto, Ontario, Canada

Company Size

51-200 employees

Founded

2019

View Profile

Tailscale is a secure networking service that builds a WireGuard®-based mesh VPN to connect devices, servers, and cloud resources with point-to-point encrypted tunnels. It implements least-privilege, zero-trust access via ACLs and integrates with identity providers (SSO) for authentication and policy enforcement. Tailscale handles NAT traversal, device discovery, and provides an admin console, audit logs, and enterprise features for scale. Teams choose it for fast deployment, cross-platform support, and simplified secure remote access.