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Customer Reliability Engineering at Endor Labs - ApplyBlast

Customer Reliability Engineering

Endor Labs

6 days ago

4.7 on Glassdoor

Palo Alto, California, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Customer Reliability Engineering role serves as the highest-level technical support function within Customer Solutions, acting as an escalation point and peer to Account Management. This position bridges customers and Engineering by owning complex product behavior, diagnosing root causes, and building tools to improve system reliability and support efficiency. The role requires strong software engineering skills to write production-quality code and manage high-severity incidents with urgency and clear communication.

Responsibilities

Lead complex product issues and technical escalations end-to-end
Diagnose root causes and write code fixes or build internal tools
Run point on global and customer-specific incidents

Skills

About Endor Labs

endorlabs.com

Headquarters

Palo Alto, California, United States

Company Size

51-200 employees

Founded

2021

View Profile

Endor Labs is an agentic application security platform designed for AI-generated and human-written code, helping engineering and security teams prioritize and fix real risk across the software development lifecycle. Their platform, AURI, combines agentic reasoning with deterministic program analysis to deliver AI SAST, secrets detection, software composition analysis with reachability, malicious package detection, and container security. Endor Labs serves teams seeking to reduce alert noise and accelerate remediation without sacrificing developer productivity, and is headquartered in Palo Alto, CA.