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Customer Representative (French-speaking) - AMER at Concentrix - ApplyBlast

Customer Representative (French-speaking) - AMER

Concentrix

4 months ago

3.3 on Glassdoor

Barcelona, Spain

Onsite

Full Time

Junior

0 applicants

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About this role

This Customer Service Representative role is based in Barcelona and focuses on handling incoming customer contacts via multiple channels to resolve issues and drive soft sales within the sport clothing industry. Candidates will maintain service knowledge, log interactions in call management systems, and ensure contract SLAs are met while working part of the week from a central location.

Responsibilities

Handle incoming customer contacts via phone, email, and chat
Resolve user demands and drive soft sales opportunities
Log call details onto call management systems accurately
Maintain product and service knowledge for specific clients
Ensure contractual service level agreements are maintained

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.