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Customer Representative (Swedish-speaking) - On‑Site SP02 at Concentrix - ApplyBlast

Customer Representative (Swedish-speaking) - On‑Site SP02

Concentrix

6 months ago

3.3 on Glassdoor

Benalmádena, Andalusia, Spain

Onsite

Full Time

Junior

0 applicants

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About this role

The role involves providing phone and online chat support to Specsavers eCommerce customers in Swedish, handling inquiries about orders, products, deliveries and promotions, and ensuring a high level of customer satisfaction. It includes training, coaching and the opportunity to work with CRM systems, social media and email as experience grows, within a full‑time rotating schedule at the Concentrix office in Benalmádena, Spain.

Responsibilities

Handle inbound and outbound calls and online chat for eCommerce customers
Resolve customer inquiries regarding orders, products, and deliveries
Escalate and manage customer requests via CRM, social media, and email

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.