Customer Representative

The Customer Representative role involves supporting customers in person, over the phone, and online by handling everyday transactions, answering queries, and guiding them towards banking services and digital tools. This position plays a key part in the branch team, ensuring customers feel supported, respected, and confident in their banking experiences. The role requires adapting approaches to meet diverse customer needs while maintaining security and fairness. Working full-time at the Easingwold branch, the representative contributes to keeping face-to-face banking meaningful and accessible on the high street.