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Customer Resolution Account Executive at Copart - ApplyBlast

Customer Resolution Account Executive

Copart

4 months ago

3.2 on Glassdoor

Bedford, United Kingdom

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Resolution Account Executive at Copart manages and resolves complaints for registered members within the motor trade or insurance sector. The role involves investigating issues, liaising with internal departments, making fair decisions, and ensuring high standards of customer service. Candidates will maintain accurate records and support the continuous improvement of complaint-handling processes.

Responsibilities

Manage complaints from receipt to resolution ensuring timely responses
Investigate complaints and make fair decisions regarding outcomes
Liaise with internal departments to ensure efficient complaint handling
Maintain accurate complaint records and meet quality standards
Support the Complaints Manager with reporting and performance monitoring

Skills

About Copart

copart.com

Headquarters

Dallas, Texas, United States

Company Size

5001-10000 employees

Founded

1982

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Register to start bidding & winning! Global leader in 100% online auto auctions. 175,000+ total loss salvage, used, wholesale and repairable cars, trucks, SUVs, motorcycles, and more available for sale.