Customer Resolution Manager

A Qualified Domestic Relations Order (QDRO) Relationship Manager guides participants, alternate payees, and attorneys through the complex settlement process of dividing retirement assets. This role serves as the primary point of contact for resolving inquiries, ensuring regulatory compliance with ERISA and IRS guidelines, and delivering empathetic support during sensitive divorce proceedings. The position requires managing complex transactions, reviewing legal documents for accuracy, and collaborating with internal teams to remove barriers to settlement.