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Customer Resolution Specialist at Reliance Home Comfort - ApplyBlast

Customer Resolution Specialist

Reliance Home Comfort

3 months ago

4.3 on Glassdoor

Oshawa, Ontario, Canada

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Resolution Specialist engages existing customers to retain them by educating them on Reliance products, addressing concerns, and processing account changes or closures. The role focuses on delivering an outstanding customer experience through active listening, negotiation, and collaboration with internal teams.

Responsibilities

Engage customers in persuasive retention conversations over phone and in writing
Educate customers on Reliance products, services, and contract details
Liaise with internal departments to resolve customer concerns
Identify competitive activities and recommend retention tactics
Process account closures according to terms and conditions

Skills

About Reliance Home Comfort

reliancehomecomfort.com

Headquarters

Toronto, Ontario, Canada

Company Size

1001-5000 employees

View Profile

Reliance Home Comfort is a home services company that provides heating, cooling, water heating, plumbing, and air quality solutions for residential customers. The company offers installation, maintenance, repair, and rental services for home comfort equipment across Canada.