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Customer Response Expert at AVEVA - ApplyBlast

Customer Response Expert

AVEVA

18 hours ago

3.2 on Glassdoor

Beijing, Beijing, China

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Response Expert serves as the primary interface between customers and the R&D organization, leading the intake, prioritization, tracking, and resolution of customer requirements and technical issues. This role ensures customer feedback is translated into actionable improvements to enhance product quality and business success. The position requires strong analytical skills, coding capabilities, and effective communication to collaborate with global teams and drive problem resolution.

Responsibilities

Lead intake and resolution of customer technical issues and requirements
Coordinate cross-functional teams to drive problem resolution and product improvements
Analyze customer feedback trends to support product enhancements and technology improvements

Skills

About AVEVA

aveva.com

Headquarters

Cambridge, England, United Kingdom

Company Size

5001-10000 employees

Founded

1967

View Profile

AVEVA is a global leader in industrial software that helps companies optimize engineering, operations and asset performance. Its portfolio includes engineering and design tools, operations and control systems, asset performance management, industrial analytics and digital-twin/cloud platforms used across energy, utilities, marine, manufacturing and infrastructure. AVEVA combines software, services and a partner ecosystem to drive digital transformation, improve uptime, increase efficiency and reduce costs across the asset lifecycle. Headquartered in Cambridge, UK, it serves customers worldwide.