Customer Retention Advisor
Hastings Direct(4 days ago)
About this role
The Renewals Representative role involves acting as the first point of contact for customers during their policy renewal process. The job requires active listening, effective communication, and presenting suitable insurance options to enhance customer satisfaction. It is situated within a customer-focused environment in Leicester, with a focus on delivering quality customer outcomes and supporting the company's growth in the insurance industry.
Required Skills
- Customer Service
- Active Listening
- Communication
- Problem Solving
- Persuasion
- Software Navigation
- Customer Focus
- Resilience
- Verbal Communication
- Written Communication
About Hastings Direct
hastingsdirectcareers.comCustomer services, Financial and Insurance services jobs in Bexhill-on-Sea, Leicester and London.
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