Customer Retention Specialist

The Customer Retention Specialist at GFiber serves as the frontline point of contact for residential and small‑business internet customers who wish to cancel their service. Working on‑site in Austin, the role focuses on retaining customers by listening to concerns, troubleshooting equipment, and offering tailored solutions while meeting save‑rate and revenue retention targets. The position requires flexible hours, including evenings and weekends, to support peak after‑hours volume.