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Customer Salesforce Senior Consultant at KPMG - ApplyBlast

Customer Salesforce Senior Consultant

KPMG

3 months ago

3.6 on Glassdoor

Milan, Italy

Hybrid

Full Time

Junior

0 applicants

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About this role

A Salesforce Consultant at KPMG in Milan leads customer-centric business transformation programs by designing and implementing innovative solutions using the Salesforce ecosystem, including Service Cloud, Sales Cloud, and Experience Cloud. The role involves end-to-end project management from requirements analysis to solution design, development, and testing, with a specific focus on integrating autonomous AI agents via Agentforce to enhance customer lifecycle management.

Responsibilities

Design and implement innovative solutions based on the Salesforce suite
Lead customer-centric business transformation programs end-to-end
Integrate autonomous AI agents to automate business processes
Analyze functional requirements and translate them into technological solutions
Monitor pre- and post-transformation performance using platform analytics

Skills

Qualifications

Master's degree in Management Engineering or Computer ScienceSalesforce Administrator CertificationSalesforce Service Cloud Consultant CertificationSalesforce Sales Cloud Consultant CertificationSalesforce Agentforce Specialist Certification

About KPMG

kpmg.com

Headquarters

Canada

Company Size

10001+ employees

Founded

1987

View Profile

KPMG International is a global network of professional services firms that provides audit, tax and advisory services to businesses, governments and not‑for‑profits. Its member firms deliver industry‑focused capabilities including financial audit and assurance, tax and legal services, deal advisory, risk and regulatory compliance, and digital transformation and cybersecurity consulting. KPMG helps clients manage risk, improve performance and navigate complex transactions, sustainability goals and technology-driven change. The network combines local market presence with international resources across more than 140 countries.