Customer Service Adviser (12 month Fixed Term Contract)
Newcastle Building Society(2 months ago)
About this role
A Customer Service Adviser (12-month fixed term) at Newcastle Strategic Solutions supports customer-facing operations for savings accounts on behalf of client banks and building societies. The role sits within the contact centre of a fintech subsidiary of Newcastle Building Society and contributes to regulated, customer-focused services. The position includes a four-week Customer Excellence Academy training programme and is part of a team delivering service across multiple client accounts.
Required Skills
- Customer Service
- Telephone Support
- Complaints Handling
- Administration
- Compliance
- Quality Assurance
- Systems Navigation
- Multitasking
- Communication
- Detail Oriented
About Newcastle Building Society
newcastle.co.ukConnecting you with a better financial future. Newcastle Building Society, helping communities through savings, mortgages and more for over 150 years.
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