Customer Service Advisor (Arabic/English) Saudi Arabia- Riyadh

Philip Morris International(1 month ago)

Riyadh, Saudi ArabiaOnsiteFull TimeTrainee$40,023 - $54,974 (estimated)Customer Service

About this role

A Customer Service Advisor (Arabic/English) in Riyadh handles customer interactions via inbound/outbound calls, chat, or email to provide support and resolve routine issues related to client products and services. This is an entry-level Advisor I role focused on delivering service that meets client KPIs and maintaining accurate account documentation. The position is full-time and based onsite in Riyadh, requiring proficiency in Arabic and English.

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Required Skills

Customer Service
Call Handling
Problem Solving
Documentation
Computer Skills
Multitasking
Communication
Empathy
Teamwork
Adaptability

Qualifications

Diploma
Bachelor's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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