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Customer Service Advisor (Backoffice) at ‎ConnectWise - ApplyBlast

Customer Service Advisor (Backoffice)

‎ConnectWise

1 day ago

3.2 on Glassdoor

Bogotá, Bogotá, Colombia

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Service Advisor (Backoffice) role at Connect involves managing and processing customer requests received through digital channels, email, and internal systems, ensuring timely and high-quality responses. The position requires maintaining detailed records in the CRM and ticketing systems, coordinating with operational teams and providers for issue resolution, and ensuring compliance with service level agreements and quality metrics. This role offers opportunities for professional growth within a multicultural and dynamic environment focused on exceptional customer service and operational excellence.

Responsibilities

Manage and process customer requests through digital channels and internal systems
Register detailed information in CRM and ticketing systems ensuring case traceability
Coordinate with operational teams and providers to escalate and resolve service incidents

Skills

About ‎ConnectWise

connectwise.com

Headquarters

Tampa, Florida, United States

Company Size

1001-5000 employees

Founded

1982

View Profile

ConnectWise is an IT management software company that provides an integrated platform for managed service providers (MSPs) and IT teams to run, secure, and grow their businesses. Its product suite includes professional services automation (PSA), remote monitoring and management (RMM), endpoint management (UEM/UMM), security operations (SOC/NOC), remote support, and cybersecurity tools to automate workflows and deliver services at scale. ConnectWise emphasizes a broad integrations marketplace and partner community to help customers streamline operations, improve response times, and increase recurring revenue. The company also offers training, professional services, and support to help MSPs adopt best practices and accelerate business growth.