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Customer Service Advisor, Card Payment at Upgrade - ApplyBlast

Customer Service Advisor, Card Payment

Upgrade

3 months ago

4.1 on Glassdoor

Phoenix, Arizona, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Service Advisor, Card Payment will engage with customers via phone and email to provide support on account status, payments, and related concerns. The role involves handling inbound inquiries, documenting interactions, and contributing to a positive customer experience while adhering to regulatory guidelines.

Responsibilities

Interact with customers via phone and email to address billing and payment inquiries
Provide thorough documentation and maintain quality assurance standards
Identify optimization opportunities to improve customer satisfaction

Skills

About Upgrade

upgrade.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2016

View Profile

Upgrade is a consumer fintech company offering a broad range of financial products, including fixed-rate personal loans up to $50,000, credit cards (Upgrade Card and OneCard Essentials), Rewards Checking with cash back, Premier Savings with competitive APY, Buy Now Pay Later via Flex Pay, auto loan financing and refinancing, and cash advances. Upgrade provides fast online applications and tools to help customers manage credit and build their financial future. It operates as a financial technology company — not a bank — partnering with bank partners to deliver transparent, consumer-friendly alternatives to traditional banking.