Customer Service Advisor - Cyberwest 2026

Philip Morris International(2 months ago)

Quezon City, PhilippinesOnsiteFull TimeJunior$47,013 - $63,551 (estimated)Customer Service

About this role

A Customer Support Associate I provides first-line assistance to customers via inbound/outbound calls and online channels, addressing routine questions and issues related to clients' products and services. The role focuses on delivering service that meets contractual KPIs while documenting interactions and escalating as needed.

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Required Skills

Customer Service
Communication
Empathy
PC Knowledge
Multitasking
Attention To Detail
Teamwork
Problem Resolution
Call Handling
Data Entry

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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