Customer Service Advisor (French Speaker)

Farfetch(29 days ago)

HybridFull TimeJunior$56,735 - $75,593 (estimated)Operations

About this role

The Customer Service Advisor (French Speaker) at Farfetch supports consumers and partners by handling inquiries across multiple communication channels. Based in Lisbon within the Operations team, the role focuses on representing the Farfetch brand and ensuring a high-quality service experience. It sits in a relaxed and motivated team environment with opportunities to gain broad experience as the team grows. The position contributes directly to enhancing the overall customer experience on Farfetch’s global luxury fashion marketplace.

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Required Skills

Customer Support
French Communication
English Communication
Live Chat Support
Email Handling
Telephone Support
Product Knowledge
Fashion Knowledge
IT Systems
Windows Packages

+4 more

About Farfetch

farfetch.com

FARFETCH is a global online marketplace for modern luxury fashion that connects consumers with boutiques, brands, and speciality retailers around the world, offering 100,000+ designer styles. Beyond retail, it combines e-commerce with technology, logistics and platform services—supporting global delivery, returns, payments and white‑glove experiences for partners. FARFETCH also operates complementary businesses across resale and brand partnerships, known for curated editorial commerce and a tech‑enabled approach to scaling luxury retail worldwide.

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