Customer Service Advisor - Homecoming - Cagayan De Oro 2026

Philip Morris International(2 months ago)

Cagayan de Oro, PhilippinesOnsiteFull TimeJunior$43,750 - $59,407 (estimated)Customer Service

About this role

Customer Support Associate I provides frontline support to customers via inbound/outbound calls or online channels, resolving routine product and service inquiries. The role is based in Cagayan de Oro and focuses on delivering contractually defined service levels while documenting interactions and escalating when necessary.

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Required Skills

Customer Service
Computer Skills
Communication
Attention To Detail
Multi-Tasking
Empathy
Documentation
Product Knowledge
Shift Flexibility

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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